Shipping, Guarantee, Exchange and Return Policy |
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NOTICE! Orders placed June 16-June 22 will be shipped June 23rd Orders placed between June 30-July 5 will be shipped July 06 2008 as we will be traveling to and from shows. If you need a model between these dates please call us (620)704-3233 so we can make arrangements to Expedite your order. Free
Ground Shipping on orders over $200.00 (limited to orders
placed in the continental United States) Shipping, *Orders made by 2:00Pm CST will be processed the same business day. Orders placed after 2:00Pm CST will be processed the following business day. Shipping please allow 7-10 Business days for delivery. Shipping
and handling ground rates are calculated as follows: Next Day Air, 2 Day Air, and 3 Day Select. Please call for an approximate shipping rate.
Guarantee: If you are unhappy with a product you purchase from us for any reason you may return it for a full refund of the purchase price minus ALL applicable shipping charges. You must call and request a refund within 7 days of delivery of the product to qualify for the money back guarantee.
Guarantee Return Policy:. You must call within 7 days of receipt of the product to qualify for the money back guarantee. All returns must be received no later than 15 days after the complaint has been made. The product must be repackaged in it's original box and packing. If you can not find all of the original packing or have thrown it out you may use your own, however the return must be well packaged, double boxed, and arrive to us in good condition or at least the condition described in the complaint for the refund to take effect. If the product is received after 15 days has lapsed a 20% restocking fee will be applied to the refund. If a model is received In worse condition than discribed in the complaint and is received with out being well packaged and double boxed a fee of up to 50% of the purchase price can be charged to the return. ALL RETURNS MUST BE WELL PACKAGED AND DOUBLE BOXED! Exchange Policy: To qualify for an exchange of a product . You must notify us within 5 days of receipt of the item. All damaged products must be received no later than 15 days after the complaint has been made. The purchaser will be liable for shipping charges of the item back to Mahogony Models. The product must be repackaged in it's original box and packing. If you can not find all of the original packing or have thrown it out you may use your own, however the item must be well packaged, double boxed, and arrive to us in good condition or at least the condition described in the complaint for the or exchange to take effect. |
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Shipping damage: We inspect each model for damage prior to shipping. In the unlikely event that a product is damaged upon receipt we will file a claim for shipping damages with UPS, USPS, Fedex, Etc. we will ship you a new model upon receiving confirmation of settlement from UPS, USPS, FEDEX, Etc (Please allow 1-2 months for settlement). If you opt out of filing a claim with UPS, USPS, Fedex, you will be responsible for shipping charges in returning model back to us. We will pay shipping charges of the replacement model to you. Any upgrade in shipping besides what the buyer initially paid will be at the buyers expense. AKA buyer paid for ground shipping we will ship the replacement model via ground at our expense. Buyer paid for ground shipping and wants replacement model 3 day, 2 day, or next day air, buyer must pay additional shipping charges. We have no control over what happens to the models after they are shipped each one is inspected prior to shipping for damage and guaranteed shipped in excellent condition. Types of Exchanges. Normal Exchange: You send the product back to us and we ship you a new product upon receipt. Good Faith Exchange: We will take your credit card number and ship the new product to you. If we do not receive the exchanged(damaged) product within 30 days your credit card will be billed the cost of the item plus all applicable shipping charges and tax. Contact us: Send Returns to: Mahogony Models
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